Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is in order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@shoppingdirect.co.za and send your item to: Shopping Direct c/o The No Nonsense Group, 11 Cranbrook Crescent, La Lucia Ridge, Durban, 4051.
Shipping returns
To return your product, you should courier your product to: Shopping Direct c/o The No Nonsense Group, 11 Cranbrook Crescent, La Lucia Ridge, Durban, 4051.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at orders@shoppingdirect.co.za for questions related to refunds and returns.
